1. Introduction
Welcome to UnlockFreedom. These Terms and Conditions govern your use of our website (unlockfreedom.com) and the phone unlocking services we provide. By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our website or services.
2. Definitions
In these Terms and Conditions:
- "We", "us", "our", and "UnlockFreedom" refer to UnlockFreedom, a company registered in the United Kingdom (Company Number: 73451930).
- "You" and "your" refer to the user or viewer of our website and/or the customer of our services.
- "Services" refers to the phone unlocking services provided by UnlockFreedom.
- "Website" refers to unlockfreedom.com and all its subdomains.
- "IMEI" refers to the International Mobile Equipment Identity number, a unique identifier for mobile devices.
3. Service Description
UnlockFreedom provides phone unlocking services that allow customers to use their mobile devices with any compatible network provider. Our services include:
- Remote unlocking of mobile phones from various manufacturers and carriers
- Consultation regarding device compatibility with different networks
- Information and guidance about using unlocked devices
We unlock phones through official channels and legal methods that do not void manufacturer warranties or violate laws.
4. User Eligibility
To use our services, you must:
- Be at least 16 years old
- Be the legal owner of the device you want to unlock or have the owner's permission
- Provide accurate and truthful information about yourself and your device
- Not be using our services for any illegal purposes
We reserve the right to refuse service to anyone for any reason at any time.
5. Ordering Process
To place an order for our unlocking services:
- Submit your device details, including the IMEI number, through our website or contact channels
- Receive a quote and estimated processing time from our team
- Make payment using one of our accepted payment methods
- Wait for confirmation that your unlocking request has been processed
- Follow the instructions provided to complete the unlocking process on your device
By submitting an order, you confirm that all information provided is accurate and that you have the legal right to request unlocking for the device.
6. Payment Terms
The following terms apply to payments for our services:
- All prices are displayed in GBP (£) and include applicable taxes
- Payment must be made in full before we begin processing your unlocking request
- We accept credit/debit cards, PayPal, and other payment methods as indicated on our website
- All payment information is processed securely through third-party payment processors
- Recurring payments are not applicable unless explicitly agreed upon for specific services
7. Processing Time
The time required to process your unlocking request varies depending on:
- Your device manufacturer and model
- The carrier your device is locked to
- The service level you select (standard, premium, or emergency)
While we strive to provide accurate estimates, actual processing times may vary. We are not responsible for delays caused by third parties, including carriers and manufacturers.
8. Service Guarantee and Limitations
We guarantee that:
- Our unlocking process is legal and uses official methods
- Successful unlocking will allow your device to accept SIM cards from compatible networks
- The unlocking is permanent and will survive software updates and factory resets
However, our services are subject to the following limitations:
- We cannot unlock devices that are reported as lost or stolen
- We cannot guarantee compatibility with all networks after unlocking (due to hardware limitations)
- We are not responsible for any service issues with your new carrier after unlocking
- Some devices may have hardware restrictions that limit full functionality with certain carriers
9. Refund Policy
Our refund policy is as follows:
- If we are unable to unlock your device, we will provide a full refund
- No refund will be issued if the device is successfully unlocked, even if you experience carrier compatibility issues
- Refund requests must be submitted within 30 days of service completion
Please refer to our separate Refund Policy for more detailed information.
10. Intellectual Property
All content on our website, including text, graphics, logos, images, audio, video, software, and other material, is the property of UnlockFreedom or our content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
You may not reproduce, modify, distribute, or use any materials from our website without our explicit written permission.
11. User Content
If you submit any information, feedback, ideas, or other content to us:
- You grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and distribute that content
- You confirm that the content does not infringe on anyone else's rights
- You acknowledge that we are not obligated to use or acknowledge any submitted content
12. Limitation of Liability
To the maximum extent permitted by law:
- UnlockFreedom shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services
- Our total liability for any claims related to our services shall not exceed the amount you paid for the specific service in question
- We are not responsible for any data loss, device damage, or service interruption that may occur during the unlocking process
- We make no warranties or representations about third-party products or services
13. Indemnification
You agree to indemnify, defend, and hold harmless UnlockFreedom, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from:
- Your use of our services
- Your violation of these Terms and Conditions
- Your violation of any rights of a third party
- Your conduct in connection with our services
14. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
15. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the revised Terms and Conditions.
16. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect and enforceable.
17. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- By email: legal@unlockfreedom.com
- By phone: +446908664206
- By mail: 789 Campbell Point, Danmouth E12 5QJ, UK
