Refund Policy

1. Introduction

At UnlockFreedom, we are committed to ensuring your satisfaction with our phone unlocking services. This Refund Policy outlines the conditions under which we provide refunds for our services. By using our services, you agree to the terms of this Refund Policy.

2. 100% Money-Back Guarantee

We stand behind the quality of our services with a 100% Money-Back Guarantee for unsuccessful unlocking attempts. If we are unable to successfully unlock your device after attempting all available methods, we will refund your payment in full.

This guarantee applies to all of our unlocking services, including:

• Standard Unlocking
• Premium Unlocking
• Emergency Unlocking
• Bulk Unlocking (on a per-device basis)

3. Eligibility for Refunds

3.1 Scenarios Eligible for Full Refund

You are eligible for a full refund in the following situations:

• We are unable to unlock your device after exhausting all available methods
• Your order was accidentally duplicated (refund for the duplicate order)
• We determine your device is ineligible for unlocking before attempting the service
• The service was not delivered within twice the estimated processing time

3.2 Scenarios Eligible for Partial Refund

You may be eligible for a partial refund in the following situations:

• The service was completed but took significantly longer than the estimated time (refund amount will depend on the delay)
• You upgraded to a premium service but did not receive the expedited processing time as advertised

3.3 Scenarios Not Eligible for Refund

No refund will be issued in the following situations:

• The unlocking service was successfully completed
• The device was already unlocked when submitted for our service
• You provided incorrect IMEI or device information
• You did not follow the instructions provided to complete the unlocking process
• The unlocked phone is incompatible with your chosen carrier due to hardware limitations
• You requested a cancellation after we have already started processing your order
• Your device is reported as lost or stolen

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@unlockfreedom.com or call +446908664206
2. Provide your order number and the reason for your refund request
3. Our team will review your request and respond within 2 business days
4. If approved, we will process your refund according to the timeframes outlined below

4.2 Required Information

When requesting a refund, please provide the following information:

• Your full name
• Order number or transaction ID
• Device IMEI number
• Reason for the refund request
• Any relevant screenshots or evidence supporting your request

4.3 Refund Timeframes

Once your refund is approved, the processing time depends on your original payment method:

• Credit/Debit Card: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 5-7 business days
• Other payment methods: Varies by method

Please note that while we process refunds promptly, the actual time for the funds to appear in your account depends on your payment provider and banking institution.

5. Refund Time Limitations

To be eligible for a refund, you must submit your request within the following timeframes:

• For unsuccessful unlocking: within 30 days of service completion
• For duplicate orders: within 14 days of the duplicate payment
• For delayed service: within 14 days of service completion

Refund requests submitted after these periods will be reviewed on a case-by-case basis and may not be approved.

6. Cancellation Policy

6.1 Cancellation Before Processing

If you cancel your order before we begin processing your unlocking request, you will receive a full refund of your payment.

6.2 Cancellation During Processing

If you cancel your order after we have begun processing but before completion, we may deduct an administrative fee of up to 30% from your refund to cover our costs.

6.3 Cancellation After Completion

Orders cannot be cancelled after the unlocking service has been successfully completed.

7. Special Circumstances

7.1 Bulk Orders

For bulk unlocking orders, refund eligibility is determined on a per-device basis. If some devices are successfully unlocked while others are not, you will receive a refund only for the devices that could not be unlocked.

7.2 Technical Issues

If your device experiences technical issues during or after the unlocking process that are directly attributable to our service, please contact us immediately. We will work to resolve the issue or provide appropriate compensation.

7.3 Force Majeure

In case of events beyond our control (natural disasters, service outages, etc.) that prevent us from delivering our service, we will offer you the choice of a full refund or to wait until the service can be completed.

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The policy that was in effect at the time of your purchase will apply to your refund request.

9. Contact Information

If you have any questions about our Refund Policy, please contact us:

• By email: support@unlockfreedom.com
• By phone: +446908664206
• By mail: 789 Campbell Point, Danmouth E12 5QJ, UK